Privacy and Cookie Policy

Last Updated: October 9, 2024

Introduction

Little Jukey is committed to protecting your privacy and personal information. This Privacy and Cookie Policy outlines how we collect, use, and protect your data when you interact with our website, services, or products.

Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and mailing address.  
• Payment information: Credit card or debit card details when making a purchase.  
• Usage data: Information about how you use our website, services, or products, including your IP address, browser type, and browsing history.
• Customer preferences & milestones: Information about your preferences, such as your preferred subscription plan or toy preferences. Information regarding your child’s developmental milestones and growth.

How We Use Your Information

We may use your personal information for the following purposes:

• To provide our services: We use your information to process your orders, deliver your toy kits, and provide customer support.
• To personalise your experience: We may use your preferences and usage data to personalise your toy kit recommendations.
• To communicate with you: We may contact you by email, phone, or mail to provide updates, promotions, or customer support.
• To improve our services: We use your feedback and data to improve our website, services, and products.
• To comply with legal requirements: We may use your information to comply with applicable laws and regulations.

Sharing Your Information

We may share your personal information with third-party service providers who help us operate our business, such as:  

• Payment processors: To process your payments.  
• Shipping carriers: To deliver your toy kits.
• Marketing partners: To help us analyse trends and promote our products and services.

We will not sell or rent your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our website. This information helps us improve our website, personalise your experience, and track your orders.  

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

Data Retention Principles

• Little Jukey is committed to retaining your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy and Cookie Policy, unless a longer retention period is required or permitted by UK law.  
• We adhere to data minimization principles, meaning we only collect and retain the personal information that is necessary for our legitimate business purposes.

Retention Periods

• Customer Information: We will retain basic customer information, including name, contact details, and subscription history, for a period of 3 years after your subscription ends. This information is necessary for administrative and customer support purposes.
• Payment Information: Credit card or debit card details are typically retained for a maximum of 3 years after your last purchase to comply with financial regulations.
• Usage Data: Usage data, such as your IP address and browsing history, may be retained for a period of 2 years to analyse trends and improve our services.
• Correspondence: Any correspondence with our customer support team will be retained for a period of 3 years to assist with future inquiries or disputes.

Legal Requirements

In some cases, we may be required to retain your personal information for longer periods to comply with UK law, such as tax or accounting regulations.

Deletion Requests

You have the right to request the deletion of your personal information. If you wish to do so, please contact us at hello@littlejukey.com. We will take reasonable steps to delete your personal information from our systems, unless we are required to retain it by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

Your Rights

You have the right to:

• Access and rectify your personal information.
• Request the erasure of your personal information.
• Object to the processing of your personal information.  
• Restrict the processing of your personal information.
• Data portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.  

If you have any questions or requests regarding your privacy rights, please contact us using the information provided below.

Contact Us

If you have any questions about this Privacy and Cookie Policy, please contact us at: hello@littlejukey.com

Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically for updates.